Pan India Delivery • Traditional Bilona Method • Small-Batch Ghee
Last updated: August 2026
Because our ghee is a consumable food product, our return policy is designed around food-safety and hygiene requirements.
We accept returns/replacements only in the following cases, reported within 48 hours of delivery along with clear photos/video of the product and packaging:
• The product arrived damaged, leaking, or with a broken seal.
• You received the wrong product or variant.
• The product was expired or visibly spoiled at the time of delivery.
Once opened and consumed, ghee cannot be returned for reasons of taste or personal preference, as per standard food-product return norms.
Contact us within 48 hours of delivery via WhatsApp (+91 89993 26044) or email (stsgroups998@gmail.com) with your order number and photos of the issue. Our team will review and respond within 2-3 business days.
Approved refunds for Cash on Delivery (COD) orders are processed via bank transfer/UPI to the details you provide. Refunds are typically initiated within 5-7 business days of approval.
You may cancel an order before it is shipped by contacting us directly. Once an order has been dispatched, it cannot be cancelled, but the return process above will apply if there's an issue on delivery.
For any return or refund query, reach us at stsgroups998@gmail.com or +91 89993 26044.
